Support

VISIONARY PROVIDES SUPPORT FOR VERSION 8.0 AND NEWER
Free Support
  • Visionary provides 14 days of installation support after purchase.
  • Online training resources
Standard Annual Support*
  • Email, Phone or web-based product support as required based on the issue
  • Available during normal business hours Central Time
  • Access to in-version updates
  • Starting at only $150.00 per year for Visionary Pro and $300 per year for production tools
  • Multi-license and site-wide discounts available
  • Contact Visionary today for a quote (214) 370-0011
  • To initiate a support request click here.
Premium Annual Support*
  • Email, Phone or web based product support is required based on the issue
  • Access to in-version updates
  • Access to 24/7 tech support if needed for mission-critical events
  • Only $2500.00 per year for most software
Single Incident Support*
  • Phone or web based product support
  • Only $125 during normal business hours or $250 after hours
  • Provided for all Visionary products
On-Line Training
Visionary has various training options available for Visionary products only.
  • Tutorials
  • Frequently Asked Questions (FAQ's)
  • Personalized web-based training for a single person or small group is available for a fee and by appointment
  • Visionary also hosts regular training sessions at our location in Addison (North Dallas); click here for the current schedule
  • On-location training is available at your office location.
Lost Registration
It's important to maintain a copy of your installation and registration codes after you make your purchase. If you've elected to forgo an annual support plan, but need a new registration code contact us to discuss what options maybe available. New download link is $25.